Customer experience (CX)

Voice of Customer is “the customer’s voice, expectations, preferences, comments on the product or service in discussion. It is the statement made by the customer on a particular product or service.”

CX has emerged as a key differentiating factor in beating out the competition.

To do this, it is important to have a deep understanding of the pulse of the consumer – their expectations, when to target them and what is most likely to resonate with them.

Improvements and Innovations

Are possible only when businesses are able to recognize emerging market trends and, more importantly, listen to their customers opinions.

This places the customer at the centre of everything that businesses do.

Why MakeInSurvey Analytics ?

We free you from industry specific jargon words, complex reports, unwanted hidden charges for user subscription etc which often makes you dis-satifaction.

1 " MakeInSurvey platform aims to provide Simple, Precision, Predictive, Personalized and Meaningful survey analytics focusing directly on consumer needs and make them happy always."

2 Provides the real feel of personalization to the automated excel based SWOT, RAW analytics report for your survey.

3 Well, providing the statistical analytics is one side, however you can also watch the submitted survey forms of your respodents for your survey. You can share the submitted survey forms with your authorized person as per your need.

4 We care for your authenticity and make you feel protected. You can secure your surveys by using authenticity feature available on our dashboard.

5 You can integrate social media contents of your organization specific from social media like Facebook, Twitter, Youtube etc. So that respondents can feel your survey.

6 Avoid paper survey and maintenance cost. Go Digital.

7 Low pricing. No more costly payments needed. That's true. So pay less and earn more benefits of automated analytics.

8 Save your precious time. " Believe in MakeInSurvey, Online Survey Analytics service ".

How MakeInSurvey is Leveraging Academic Analytics for Academic Institution

Its more like the " Learning Analytics platform to improve educational practices, techniques which results on student academic performance ".

+ Classroom teachers can conduct academic related surveys to measure students engagement, success experience.

+ School principal can conduct academic related surveys to measure teachers, professors, faculty staff members engagement, success experience.

How MakeInSurvey is Leveraging Workforce Analytics for Manufacturing Companies

Have you ever heard the saying, "if you don't appreciate and value your customers then, someone else will." And there is another audience you may be undervaluing that could lead to the decline in sales and office morale. That's your employees!

+ Human resource management can conduct HR activites related surveys to measure employee engagement, customer engagement.

+ Retain your employees and gain new customers for organization while enriching the quality support with your old customers.

How MakeInSurvey is Leveraging Hospitality Analytics for Hoteliers

With the changes taking place in the hospitality industry, MakeInSurvey analytics can help you gain meaningful insights that can redefine the way hotels conduct business. Since it serves millions of guests every day. Each of them has their own set of preferences, expectations, and needs for the journey.

But, how does it impact your hotel’s business?

+ Can assist in improving revenue management.

+ Helps in improvisation of restaurant, banquet hall, rooms services and guest experience.

How MakeInSurvey is Leveraging E-Commerce Customer Analytics for E-Commerce companies

The typical customer buying journey is no longer linear – they switch between website, search Google for promo codes and drift to trusted online sources for reviews, before returning to your website and making a purchase through another device.

Deciding upon new products to sell or develop is never an easy task for e-commerce brands. The idea may look good on “paper”, but eventually flop due to poor market research and product positioning.

“ Using MakeInSurvey, you can conduct surveys which will allow consumers to be prominently vocal with their demands and preferences ”

+ Using our survey analytics, your marketing team gains deeper insights into a customer’s profile; regarding their likes, dislikes for the brand purchased on your e-commerce platform.

+ Helps in understanding Product/Brand specific consumer purchase behavior analytics. This enable optimization logistics, supply chain management, and operational process. This contributes to better performance and significant cost reductions.

How MakeInSurvey is Leveraging Fintech Customer Analytics for financial services

Banking is the life blood of trade, commerce and industry. Now-days, banking sector acts as the backbone of modern business.

Banks have realized that cost of attracting a new customer is much more than retaining existing customers, so banks are emphasizing more upon customer satisfaction.

+ Measure Sentiment analytics by conducting customer oriented surveys.

+ Helps in improvisation of service delivery.

+ Helps to detect when a customer is about to leave. Improve customer banking enagagement