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MakeInSurvey Analytics for

Financial Service Providers


We all know that financial services sector is probably the most customer-intensive sector in the global economy.

The private/public bankers, wealth management group, insurance service providers, stock brokers, tax/audit consulting service provider and other financial service institutions are dealing with a very diverse and demanding customer base which insists on communicating and transacting business in new and varied ways, any time of the day or night.


Today, the customer must be the central organizing principle around which insights, operations, technology and systems revolve

 

“ Banks and Financial markets organization needs to improve ability to anticipate changing markets conditions and customer preferences. ”


“ Deliver new customer-centric products and services to quickly seize markets opportunities while improving customer service and loyalty ”


 

How MakeInSurvey can help you understand customer analytics for financial insitutions


Finding new customers requires a combination of costly strategies, from advertising and targeted marketing to underground campaigns aimed at building name recognition and brand awareness.
Without quality customer survey analytics, much of those customer acquisition efforts could be wasted.

If you are looking for customers in the wrong places, you are unlikely to be successful. Quality customer survey analytics can help you fine tune your efforts, so you can find those hidden buyers and turn them into loyal ambassadors for your brand.

 

Measure Customer Experience

Using MakeInSurvey, you can conduct various surveys for your customers like,

1 Consumer Finance Requirement Survey

2 Consumer Home Loan Survey

3 Consumer Personal Loan Survey

4 Consumer Business Loan Survey

5 Consumer Service Satisfaction Survey

6 Consumer Health-Insurance Policy Survey

7 Consumer Business Insurance Survey

8 Consumer Grievance Survey

and many more ..

 

Address the Changes in Customer Behaviour and Expectations:

Your management team can use the personalized statistical analytics automated for your survey, which can improve Customer Engagement.

Improve customer Support Service:

Conduct more and more Consumer Service Satisfaction Survey. Because customers expect more and more a high-quality, low-friction, around-the-clock, customer-centric experience across multiple channels.

In order to deliver such a personalised service, an in-depth holistic knowledge about the customer is required.

 

Easily access to meaningul analytics representation

1 Graphical Analysis Report:

 + This gives detailed graphical representation of survey on dashboard.
 + It provides Demographic Analysis, Age-wise Analysis, Bar- Chart, Pie-Chart Analysis for survey and its questions.

2 SWOT Analysis Report:

 + This provides detailed excel report of survey participants who shared opinions for your survey.

2 Raw Analysis Report:

 + This excel report helps you to see raw inputs of survey respondents.

3 Our statistical analytics highlights Net Promoter Score (NPS score) based on audience opinions.

4 Understand what percentage of your Customers are in category of Promoters , Passives, Detractors.

5 Understand what percentage of your Customers are in category of Promoters i.e willing to promote your organization service in market.

6 Understand consumer area of interest to design future loan facilities or financial plans using Consumer Sentimental Analytics for your survey.

7 Take ready analytics of your survey for presentation, HR-staff and Senior members meetings, seminar etc.

8 Avoid paper survey and maintenance cost. Go Digital.

9 Low pricing and manage more survey's at one place.

10 Your surveys are secured and protected efficiently. Drive your target audience by sharing survey as per your needs.

11 Easily access excel based SWOT, RAW analytics representation for your survey.

 

“ Make Analytics-Driven decisions for your Financial Institution. Avoid gut-instinct and believe on Analytics based decision for your Financial Institution. ”


“ Increase customer loyalty, gain new customers and enrich the personalize relationship with old customers. ”


We believe in our service and would like build strong TRUST with you as well.

 
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